{Serve CastleVille Money Tree FAQ’s}

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Serve CastleVille Money Tree FAQ’s

Here is some information to help answer most of your questions related to the Serve Money Tree on your Castle.

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Visit http://www.serve.com/zynga/ to learn more.

What is the Serve Money Tree and where can I find it in CastleVille?The Serve Money Tree is an enchanting, rewarding Money Tree from Zynga Serve Rewards that you can place in your Kingdom to start earning Crowns. Find it in the Market by typing “Serve Money Tree” into the search toolbar.The tree will be available to all eligible U.S. CastleVille players through September 15, 2012.

How many Crowns can I earn with my Serve Money Tree?

You can earn up to 535 Crowns with Zynga Serve Rewards in CastleVille through September 15, 2012 when you complete the below steps:

1)  Sign up for Zynga Serve Rewards in CastleVille – 100 Crowns
2)  Add money to your Zynga Serve Rewards account for the 1st time – 30 Crowns
3)  Activate your Zynga Serve Rewards prepaid card – 30 Crowns
4)  Make purchases of $25 or more on your Zynga Serve Rewards card – 75 Crowns per purchase for up to 5 purchases

In most cases, you will receive your Crowns instantly. However, please allow up to 6 days for Crowns to appear in your game account once you register, up to 14 days after you activate your card or add money to your account for the first time, and up to 30 days for each qualifying purchase.

As an added bonus, you can earn Crowns after you place the tree and continue to harvest your tree for 1 Crown every 24 hours, up to five times. That’s 5 Crowns! And, even if you wait more than 24 hours between harvesting, you are still eligible to earn 5 Crowns.

It gets even better. Starting after 5 harvests, your tree will dispense coins each time you harvest it, for as long as the tree is in your Kingdom!

What are the two different Money Trees I see when I harvest my Serve Money Tree?

Your Money Tree begins life as a small sapling. After you register for Zynga Serve Rewards in CastleVille, your Money Tree will transform from a small sapling into an enchanting, rewarding blue tree!

I signed up for Zynga Serve Rewards in CastleVille. Can I earn additional rewards by also signing up for Zynga Serve Rewards in FarmVille and CityVille? 

For now, you can only earn Zynga Serve Rewards in a single game. But stay tuned because we are working to make it possible for you to switch the game you earn in.

Why should I sign up for Zynga Serve Rewards? 

Serve from American Express is offering the only reloadable prepaid card that can help you grow your Zynga virtual world. Plus, it comes with the safety and security you expect from American Express. You can use your card everywhere American Express® Cards are accepted in the U.S.
Zynga Serve Rewards cards have no credit checks, no monthly or annual fees, and it’s free to sign up.  Visit Serve.com/zynga for more info.

How do I qualify for a Zynga Serve Rewards card in CastleVille? 

To get a Zynga Serve Rewards card, you need to be a CastleVille player so you can earn Crowns. You also must meet certain Serve account requirements. Accounts are available to U.S. residents over 18 years old (19 and over in Alabama and Nebraska) and who successfully complete our sign up process and security check.

The Zynga Serve Rewards card is an extension of the Serve reloadable prepaid account. Serve has no credit checks, no monthly or annual fees, and no long-term commitments.

How do I get 100 Crowns when I sign up for Zynga Serve Rewards in CastleVille?

You can sign up for Zynga Serve Rewards through the in-game offer found in CastleVille.  Click on the “Free Sign Up” button in the Rewards Progression Dialogue you see when you interact with the Serve Money Tree in your Kingdom.

Once you click on the button, you will be taken to a web-page that will give you more information about the Zynga Serve Rewards.  Click on ‘Sign Up’ and complete the two-step registration process and verify your email address.  And the next time you visit your Kingdom, your game account should increase by 100 Crowns! Please note that in some cases, it can take up to 6 days to appear in your game account.

How do I earn Crowns for signing up? Can I just sign up through Serve.com?

To receive Crowns, you must sign up for Zynga Serve Rewards from your CastleVille game. Go to your CastleVille game in Facebook, click on the Market and type “Serve Money Tree” in the search toolbar. Place the Serve Money Tree and look for the option to sign up for Serve. Then follow the prompts. If you try to paste the URL into the browser or sign up fromServe.com, you are simply signing up for a Serve account and will not be eligible to earn Crowns.

I am a current Serve account holder. Can I convert my account to Zynga Serve Rewards?

If you are a current Serve account holder, you can convert your Serve account to Zynga Serve Rewards in FarmVille. For now it is not possible to convert your existing Serve account to Zynga Serve Rewards in Castleville or CityVille.

Help! I forgot my password.

There are two ways to reset your password.
1)  Click on the “forgot my password” link and you’ll be sent an email on how to reset your password.
2)  Call customer service at (800) 954-0559, 24-hours a day, and seven days a week.

I signed up for a Zynga Serve Rewards card in CastleVille, but I haven’t received my email verification code. What do I do?

The email verification code should arrive in your email inbox within 30 minutes of registration. If it has not arrived, the first step is to check your spam folder or junk mail. If you still have not received the verification, you can log into your Serve account and request a new email verification code by clicking on “Request a New Code” on your Serve account dashboard.  Still having trouble?  Call Serve customer service at 1-800-954-0559.

You must verify your email address to earn Crowns!

I signed up and I don’t see my Crowns. Why?

You must verify your email address to earn Crowns. We sent you a verification email after you registered. Just click on the link in that email. If you need a new verification email you can request one from your account online. Sign in and look on your dashboard for the option to resend a verification email. Please keep in mind that it can take up to 6 days to get your Crowns for registration or activation.

Still having trouble?  Call Serve customer service at 1-800-954-0559.

I signed up for Zynga Serve Rewards in CastleVille and want to earn 30 Crowns when I activate my card.  When will I get my new card in the mail so I can activate it? 

You should receive your Zynga Serve Rewards card within 7-10 business days after you register in CastleVille, although we’ll try our very best to get it to you sooner!

How do I activate my Zynga Serve Rewards card and earn 30 Crowns?

Have your card in hand and visit Serve.com/activate or call 1-800-597-0184. Follow the prompts to activate your card and the next time you visit your Kingdom, your game account should increase by 30 Crowns! Note that in some cases, Crowns can take up to 14 days to appear in your game account.

How do I add money to my new account and earn 30 Crowns?

You are eligible to earn 30 Crowns when you add money to your Zynga Serve Rewards account for the first time.  You can add money to your Zynga Serve Rewards account using a bank account, debit card, credit card, or cash with a MoneyPak®. (Cash advance fees may apply for credit card loads; please check with your credit card issuer for details. MoneyPak purchase fees of up to $4.95 may apply.)

Go to Serve.com to sign in to your Serve account and click on the Add Money tab. Serve does not currently charge fees for adding money; please see the Schedule of Fees in the Serve Consumer User Agreement for details.

If you add funds from your bank account, please allow up to 7 days for the funds to transfer to your Serve account.

After the funds transfer is complete, your game account will be credited with 30 Crowns! It can take up to 14 days for the Crowns to appear in your game account, but we’ll try to get it to you sooner!

I received my Zynga Serve Rewards card for CastleVille in the mail and activated it, what’s the next step? 

If you haven’t already, add money to your Serve account using a bank account, debit card, credit card, or cash with a MoneyPak® (cash advance fees may apply for credit card loads; please check with your credit card issuer for details. MoneyPak purchase fees of up to $4.95 may apply).  Then, take it out shopping and use it everywhere American Express® Cards are accepted. Earn 75 Crowns on each of your first 5 purchases of $25 or more –– that’s up to 375 Crowns!

Can I make a purchase with my Zynga Serve Rewards card if I don’t have enough available funds in my account to complete my purchase? 

If you have a credit card, bank account or debit card linked to your Serve account, the card you have set as your backup funding source will be charged or debited for the remaining balance of your purchase. Please note that cash advance fees may apply for credit card loads; please check with your credit card issuer for details.

How do I know when my Serve Money Tree is ready to be harvested? 

The Serve Money Tree will glow and shimmer in your Kingdom when it is available to harvest.
If you’re unsure, just click on the tree and it will tell you if it’s ready to harvest.

Do the Crowns expire? Can I lose the opportunity to earn Crowns if I don’t harvest my tree in time?

Good news! Your Crowns don’t expire. Once you place the tree, you will have the opportunity to harvest for 1 Crown every 24 hours, up to 5 times. Even if you wait more than 24 hours between harvesting, you are still eligible to harvest 5 times! Additionally you have the opportunity to earn:

  • 100 Crowns when you sign up for Zynga Serve Rewards in CastleVille.  Note that it can take up to 6 days to appear in your game account.

 

  • 30 Crowns when you activate your card.  Note that it can take up to 14 days to appear in your game account.

 

 

  • 30 Crowns when you add money to your Serve account for the first time.  Note that it can take up to 14 days to appear in your game account.

 

 

  • 75 Crowns for each time you spend $25 or more using your card, up to five times.  Note that it can take up to 30 days to appear in your game account.

 

 

How long do I have to complete the Serve Money Tree activities to earn Crowns?

To earn up to 535 Crowns, you must sign up or convert your account, add money, activate your new prepaid card and use your card for purchases of $25 or more (up to five times) by September 15, 2012. So don’t hesitate –– get started!

I sold my tree, how do I get it back?

You can go into the Market, search “Serve Money Tree,” and place the Tree again.  You’ll pick up right where you left off!

I put my tree into my inventory, how do I get it back?

Visit your inventory through your game and place the Tree again.  You’ll pick up right where you left off!

I am a subaccount holder, can I earn Crowns?

Unfortunately at this time, as a subaccount holder, you are not eligible to earn Crowns for activating your card, adding money to your account, or making qualifying purchase using your card.  Stay updated on future opportunities by visiting Serve.com/zynga.

I am the main Serve account holder and have 1 – 3 subaccounts. Can I earn Crowns through my subaccounts?

Unfortunately activities completed by subaccount holder(s) – card activation, add money transactions, or purchase transactions – will not earn Crowns.

What else can I do with my Zynga Serve Rewards account in CastleVille?

The Zynga Serve Rewards card is an extension of the Serve reloadable prepaid account. Serve has no credit checks, no monthly or annual fees, and no long-term commitments. With Serve you can send and receive money by email, text, and Facebook and access your account with the mobile app.

Are there fees to use my Zynga Serve Rewards card? 

You will not be charged fees for using the Zynga Serve Rewards card or linking a bank account, credit card or debit card. It’s also free to withdraw money from an ATM once a month, after that it is $2 per withdrawal. Please note that your credit card company may charge you a cash advance fee for loading money from your credit card. Please check with your credit card issuer for details.

After March 15, 2013 there will be fees for adding money from a debit or credit card. You can see the fees in Section 10 of the Serve Consumer User Agreement: Schedule of Services and Charges.

What can I do with my Zynga Serve Rewards card? 

The Zynga Serve Rewards card is a re-loadable prepaid card that can be used for everyday purchases everywhere American Express® Cards are accepted in the U.S. What makes it better is that you’ll also earn Crowns when you make qualifying purchases.

I don’t live in the U.S.; can I still get the Serve Money Tree for my Kingdom or sign up to earn Zynga Serve Rewards? 

We’re sorry, but the Serve Money Tree and Zynga Serve Rewards are only available to U.S. players at this time.

Where can I get more information about Zynga Serve Rewards?

Visit Serve.com/zynga to learn more.

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